Privacy Policy

Draft: Draft prepared for the clinic. To be reviewed by the doctor/legal advisor before publishing.

This Privacy Policy explains how the practice of Dr. V. Mridulla Abirami, Consultant Psychiatrist, Chennai ("we", "us") handles personal information in connection with this website and with appointment enquiries. We aim to follow the spirit of India's Digital Personal Data Protection Act, 2023.

1. What this website collects

This website has no forms, no user accounts and no analytics or tracking scripts. It does not collect personal data from you directly, and it does not set cookies of its own.

2. Third-party services

Google Fonts: the website loads typefaces from Google. When your browser requests these fonts, Google may receive your IP address and basic browser information.
Google Maps (Contact page, if shown): an embedded map is loaded from Google. Google may receive your IP address and may set cookies under its own policy.
WhatsApp: the "Book an Appointment" and enquiry buttons open WhatsApp. WhatsApp is a third-party service operated by WhatsApp LLC / Meta and is governed by its own terms and privacy policy.

These providers process data under their own policies, which we do not control.

If you contact us on WhatsApp, we will see your name (as shown on WhatsApp), your phone number and the content of your messages. We use this information only to schedule and manage your consultations and to reply to your enquiry. Please avoid sharing detailed medical information over chat; it can be discussed at your consultation.

4. Patient records and confidentiality

Consultation notes and other patient records are kept confidential and are used only for your care. They are not shared with anyone outside the treating team except:

where there is a serious risk to your safety or someone else's, in which case we may need to involve a family member or emergency services; or
where we are required to do so by law or by a lawful order of a court or authority.

5. No sale of data

We do not sell, rent or trade personal information, and we do not use it for advertising.

6. Data retention

WhatsApp messages relating to appointments are retained only as long as needed to manage your consultations. Medical records are retained for the period required by applicable medical regulations and law.

7. Your rights

You may ask to access, correct or erase personal information we hold about you, or withdraw consent for its use (subject to legal record-keeping obligations). To make a request, contact us on WhatsApp or by email at TODO_EMAIL.

8. Grievance contact

If you have a concern about how your information is handled, please write to our grievance contact at TODO_EMAIL. We will respond within a reasonable time.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page shows when it was last revised.